If you need to request an exchange or return, we’re here to make the process smooth and simple for you. Just reach out to us within 2 days of delivery at naayacare@gmail.com or WhatsApp us at +91-9990109300.
Note: 2 full Photos and an unboxing video will be considered only for any returns or exchange. Recording should be in a one shoot only and edited/added videos will not be considered.
Later conversation or any arguments will not be considered if you don’t have an unboxing video by any reason.
Exchanges/Returns are available under the following conditions after our careful review:
- The item arrived damaged or defective.
- The wrong product was delivered.
Please allow us up to 7 days to process your request and ensure everything is seamless for you. Kindly note that all the approved refunds will be issued with the equal worth of store credit that are valid upto 60 days from the date of issuance or an exchanged product. Please note that the refunded store credit amount will not have the shipping cost. Additionally, it will involve INR 150 additional charges per item to cover logistics expenses incurred with reverse pick-up and re-dispatch of your order. To be eligible for the refund, we need you to send us the items unused, and the package all intact in its original condition. If failed to do so, we reserve the right to decline your refund or exchange request.
Cancellations by NAAYA
Please note that there may be certain orders that we are unable to accept/fulfill and must cancel.
We reserve the right at our sole discretion to refuse or cancel any order for any reason.
Some situations that may result in your order being cancelled include limitations on quantities available for purchase inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department.
We may also require additional verification or information before accepting any order.