Frequently Asked Questions

Are NAAYA candles good for gifting?

Yes. They’re designed to feel warm, premium, and gift-ready for any occasion.

What if my candle arrives damaged?

Contact us within 48 hours with photos and we’ll arrange a replacement or refund.

How should I store my candle?

Keep it in a cool, dry place away from direct sunlight.

How long should I burn it each time?

2–3 hours per session is ideal. Avoid burning for more than 4 hours at a stretch.

Can I customise a candle?

Yes. We offer customisation options for special occasions, gifting, and bulk orders (above 20 pcs).

How do I place a customised candle order?

Simply contact us through our website or support email with your requirement, quantity, and occasion. Our team will guide you through the options.

Can I choose the colour or fragrance for a single candle order?

At the moment, individual candles are pre-designed helps us maintain consistency and quality in every candle. Each candle is thoughtfully pre-designed to ensure the best scent experience and consistent quality.